GeekHampton employees inform customers of the following offerings and review the final invoice with customers prior to completing the sale.
Free Introductory Classes
Inform the customer of the free Meet Your Mac, Meet Your iPad, and Meet Your iPhone classes provided the first Saturday of every month for anyone who purchases new hardware or who feels overwhelmed with learning about their device. Give them a Classes and Tutoring card.
1-to-1 Private Lessons
Mention GeekHampton’s 1-to-1 individual lessons and give them a Classes & Tutoring card. Point out the special rate for bringing a friend and purchasing multiple sessions.
Mac and Mobile Starter Packs
Give them an Offers card with information on the Mac or Mobile Starter Pack and explain the savings on these special packages.
AppleCare or AppleCare+
Discuss Applecare/Applecare+ with the customer. If they aren’t purchasing Applecare note that in the “Printed Notes” field on the invoice (AppleCare Declined by Customer).
MOST IMPORTANTLY: Explain our return policy (see “Product Returns” policy and procedure) with an emphasis on the consequences of breaking the seal on a computer or iPad. Tell the customer, “If the seal is broken, there will be a 10% re-stocking fee.”
Review invoice prior to finalizing sale
Once you have created an invoice in LightSpeed read everything on the invoice to the customer to be sure all the correct items have been entered and they understand the total cost.