Initial Set Up of Computer and iPad

Policy

GeekHampton technicians perform an initial computer or iPad set up at time of purchase. If the customer knows their Apple ID and password, there is no charge for the set-up.  If they do not know their Apple ID and password, explain up front that the fee is one GeekBar ($25). 

Procedure

Computer Initial Set Up

  1. Set up steps:
    1. Turn on machine
    2. Complete registration of computer
    3. Connect to the wireless
    4. Enter existing Apple ID and Password
    5. Set up existing email
    6. Click an icon from the dock to make sure software opens
       
  2. Set up items that are not part of the free service, but can be done for an additional charge.
    1. Resetting passwords if customer has forgotten them. 
    2. Setting up iCloud if it has not been set up yet. 

iPad Initial Set Up

  1. Set Up steps:
    1. Turn on machine
    2. Complete registration of iPad
    3. Connect to the wireless
    4. Enter existing Apple ID and Password
    5. Set up existing email. Check incoming and outgoing.
    6. Explain to the customer how the cellular data feature works and set it up for them if they want to start using it right away.
      • If the customer is using the iPad as a stand alone cellular or if they are adding the data plan to an existing account they must contact their carrier.  
      • If they are restoring it from another device make sure the backup is done from the older iPad, then do a restore from it.  If they had cellular on the old iPad ask them what type of plan it was and explain that you will try and move the cellular but it sometimes ends up that they have to make a call to the provider.  We are happy to help but there will be a GeekBar charge.
         
  2. Set Up items that are not part of the free service, but can be done for an additional charge.
    1. Resetting passwords if customer has forgotten them. 
    2. Setting up iCloud if it has not been set up yet.
       
  3. Reset Apple ID password
    Go to applied.apple.com and either answer the security questions or receive an email to reset the password.
    1. If doing a reset through email ask the customer if they have access to the email that they are resetting the Apple ID for and, if not, do they know the email of the account so you can log into it on the web.   
    2. If they do not have current access to this email you may have to start by resetting the email password.
    3. Go over what happens when you reset a password and how it effects everything.