Opening and Closing Store

Policy

The first shift in the front of the house is responsible for preparing GeekHampton to open for customer service. The last shift is responsible for closing GeekHampton leaving the store clean and ready for service the next day.

Procedure

Opening Procedure

  1. Employees arrive and clock in to Lightspeed 15 minutes before their shift in order to be prepared to begin their work on the floor at the scheduled time. Clocking in should happen after personal preparation for the work day (e.g., taking off coats, bathroom visits, etc.).
  2. Answer phones even if it is not 10 am yet.
  3. Check GeekHampton email and respond if necessary. Always reply to team member emails to let them know you have received their message. And if you have questions please ask
  4. Use the iPad in the GeekBar drawer to access the opening checklist.
    1. Select the Filemaker app in the dock
    2. Go to “checklist-open
    3. Click the + sign on the bottom right to add a record
    4. Check off the items as you complete them. Always make sure the items are actually completed. Never just check them off thinking you will get to it later.
    5. Add notes and your name.
    6. Press Done
    7. Go to the upper left dropdown menu to close the file

Closing Procedure

  1. Begin closing procedures 30 minutes prior to closing unless customer needs require you to delay these duties.
  2. Obtain manager approval if the overtime required to finish closing the store is more than 15 minutes.
  3. Use the iPad in the GeekBar drawer to access the closing checklist.
    1. Select the Filemaker app in the dock
    2. Go to “checklist-close
    3. Click the + sign on the bottom right to add a record
    4. Check off the items as you complete them.
    5. Add notes and your name.
    6. Press Done
    7. Go to the upper left dropdown menu to close the file
  4. See “Tracking Hours” policy and procedure. The store hours are not the same as employee hours. Retail employees may clock out once the store is closed and the closing checklist items have been completed. Do not leave without letting a manager know you are leaving. If completing the closing checklist will cause you to work overtime, first speak with the Director of Operations to have the overtime approved.