Product Returns

Policy

GeekHampton accepts some product returns according to the following:

  • Items must be returned with 14 days of date of purchase.
  • All returns are 10% restocking fee if they are open.
  • If the item is damaged then there is no restocking fee

Procedure

If returning items have no serial number and are damaged:

  1. Search for the customer and find the invoice with the item they wish to return.
  2. Hit the "Return" button
  3. Zero out the items that are not being returned on the invoice
  4. Put the reason for the return in Internal Notes?
  5. Hit save
  6. Go to Payment and choose the Payment Type from the original invoice
  7. Hit Refund
  8. Hit Process
  9. Print the invoice for customer and staple it to the original invoice if they have it

If there is a 10% restocking fee

  1. Search for the customer and find the invoice with the item they wish to return.
  2. Hit the "Return" button
  3. Zero out the items that are not being returned on the invoice
  4. Put 10% in the discount field
  5. Hit save
  6. Go to Payment and choose the Payment Type from the original invoice
  7. Hit Refund
  8. Hit Process
  9. Print the invoice for customer and staple it to the original invoice if they have it

If the original pmt method is a Debit Card

  1. Search for the customer and find the invoice with the item they wish to return
  2. Look at the original invoice payment method and take note of the reference number
  3. Hit the "Return" button
  4. Zero out the items that are not being returned on the invoice
  5. Hit save
  6. Go to Payment and choose debit as Payment Method
  7. Type in the reference number of the original invoice in the Reference field
  8. Hit Process
  9. Print the invoice for customer and staple it to the original invoice if they have it

 

Sheryl Heller