Product Returns

Policy

GeekHampton accepts some product returns according to the following:

• Items must be returned with 14 days of date of purchase.
• All returns are 10% restocking fee if they are open.
• If the item is damaged then there is no restocking fee

Procedure

If returning items have no serial number and are damaged:

1. Search for the customer and find the invoice with the item they wish to return.
2. Hit the "Return" button
3. Zero out the items that are not being returned on the invoice
4. Put the reason for the return in Internal Notes?
5. Hit save
6. Go to Payment and choose the Payment Type from the original invoice
7. Hit Refund
8. Hit Process
9. Print the invoice for customer and staple it to the original invoice if they have it

If there is a 10% restocking fee

1. Search for the customer and find the invoice with the item they wish to return.
2. Hit the "Return" button
3. Zero out the items that are not being returned on the invoice
4. Put 10% in the discount field
5. Hit save
6. Go to Payment and choose the Payment Type from the original invoice
7. Hit Refund
8. Hit Process
9. Print the invoice for customer and staple it to the original invoice if they have it

If the original pmt method is a Debit Card

1. Search for the customer and find the invoice with the item they wish to return
2. Look at the original invoice payment method and take note of the reference number
3. Hit the "Return" button
4. Zero out the items that are not being returned on the invoice
5. Hit save
6. Go to Payment and choose debit as Payment Method
7. Type in the reference number of the original invoice in the Reference field
8. Hit Process
9. Print the invoice for customer and staple it to the original invoice if they have it

Phone Instructions

How to use our phone system

ANSWER THE PHONE

• Press TALK button (Talk button is only on handsets)

HANG UP PHONE

• Press TALK button

PAGING/INTERCOM

• Dial extension

• Speak in a normal tone of voice to deliver your message.

• Note: Cordless handsets cannot receive paging/intercom messages.

PLACE A CALL ON HOLD

Press the HOLD button, then press TALK to hang up the handset.

RETRIEVE A CALL ON HOLD

Click on the LINE that is flashing

TO ANSWER A SECOND INCOMING CALL

• Ask the person on Line 1 to hold for a moment then press HOLD

• Press LINE 2 (or the flashing line button)

• Ask the Line 2 person to hold for a moment, then press HOLD

• Press Line 1 and finish the call then press Line 2 to finish the second call

• Press TALK to hang up the handset

REDIAL

Press REDIAL key and the system will redial the last number called.

EXTENSIONS/VOICEMAIL 

Amy O’Donnell          100

Nicole Watson           102

Sheryl Heller              103

John Theret                104

Jarred May                 110

Front Desk                 101

Password Reset

Policy

GeekHampton employees ensure customers understand the potential consequences of resetting the administrative password on their device(s).

Procedure

Explain the possible consequences of resetting the admin password on device.

1. The admin password is the master password for the device (not to be confused with the Master password that is created when you set up FileVault). When a customer cannot logon to their computer because they can’t remember the admin password, the password has to be “reset.” This will cause all passwords stored in Keychain to be lost.

2. If the customer does not know other passwords for Mail, Dropbox, iTunes, wi-fi network, etc. they will need to reset all passwords for all of their accounts.

3. Resetting the admin password is not a quick session with the customer. You may have to spend time resetting all passwords for the customer. If they use Optonline email, there may be an ID Validation process that may have to be completed in order to reset their email account. If an account verification has never been set, the only way to reset the password is for the customer to be at home and give Optimum information on their home TV.

4. Grab a notebook and pen and document all new passwords you create for the customer in the notebook.

Document password change in LightSpeed

Document customer’s acknowledgement in the “Printed Notes” field of Lightspeed, “Customer understands that he/she may lose all passwords stored in Keychain once admin password is reset.” Also ask the customer if they would like us to keep the password on file and, if so, enter the passwords in 1Password.

Change the password

If you are unsure of the procedures, ask one of the Techs or Sheryl for assistance.

1. Reset login password using your Apple ID

   • If you associated your user account with your Apple ID, you can use your Apple ID to reset your login password.

   • Choose Apple menu > Restart, or press the Power button on your computer and then click Restart.

   • Click your user account, click the question mark in the password field, then click the arrow next to “reset it using your Apple ID.”

   • Enter an Apple ID and password, then click Next.

   • Follow the instructions to reset your login password.

2. Reset login password using a recovery key

   • If you turned on FileVault encryption and created a recovery key, you can use the recovery key to reset your login password.

   • Choose Apple menu > Restart, or press the Power button on your computer and then click Restart.

   • Click your user account, click the question mark in the password field, then click the arrow next to “reset it using your recovery key.”

   • Enter the recovery key, then click Next.

   • Follow the instructions to reset your login password.

3. How to Reset a Forgotten Password for an iOS Device (will erase data - customer needs backup)

If you are unsure of the procedures, ask one of the Techs or Sheryl for assistance.

Delete Keychain and verify password change

The previous Keychain will be associated with the old master password. If the previous Keychain isn’t deleted or replaced, the device will continue to prompt you with old passwords.

1. Follow one of these methods to delete/replace the old keychain:

   1. Restart the computer after resetting your password. You will be given an option to setup a new keychain, which will render the old keychain irrelevant.

   2. Alternatively, you can delete the previous Keychain from Keychain access, then restart the device.

   3. You can also manually delete the keychain which sometimes works the best by going into the Library folder in the Home folder and throwing the Keychain folder in the trash. Restart the computer.

2. Open Safari to verify that the new password works.

Opening and Closing Store

Policy

The first shift in the front of the house is responsible for preparing GeekHampton to open for customer service. The last shift is responsible for closing GeekHampton leaving the store clean and ready for service the next day.

Procedure

Opening Procedure

1. Employees arrive and clock in to Lightspeed 15 minutes before their shift in order to be prepared to begin their work on the floor at the scheduled time. Clocking in should happen after personal preparation for the work day (e.g., taking off coats, bathroom visits, etc.).

2. Answer phones even if it is not 10 am yet.

3. Check GeekHampton email and respond if necessary. Always reply to team member emails to let them know you have received their message. And if you have questions please ask.

4. Use the iPad in the GeekBar drawer to access the opening checklist.

   1. Select the Filemaker app in the dock

   2. Go to “checklist-open”

   3. Click the + sign on the bottom right to add a record

   4. Check off the items as you complete them. Always make sure the items are actually completed. Never just check them off thinking you will get to it later.

   5. Add notes and your name.

   6. Press Done

   7. Go to the upper left dropdown menu to close the file

Closing Procedure

1. Begin closing procedures 30 minutes prior to closing unless customer needs require you to delay these duties.

2. Obtain manager approval if the overtime required to finish closing the store is more than 15 minutes.

3. Use the iPad in the GeekBar drawer to access the closing checklist.

   1. Select the Filemaker app in the dock

   2. Go to “checklist-close”

   3. Click the + sign on the bottom right to add a record

   4. Check off the items as you complete them.

   5. Add notes and your name.

   6. Press Done

   7. Go to the upper left dropdown menu to close the file

4. See “Tracking Hours” policy and procedure. The store hours are not the same as employee hours. Retail employees may clock out once the store is closed and the closing checklist items have been completed. Do not leave without letting a manager know you are leaving. If completing the closing checklist will cause you to work extra time, let a manager know you will be working overtime.

Loaners

Policy

Any items (keyboards, mice, power cords, adapters) that are loaned to customers are tracked in LightSpeed

Procedure

1. Take the loaner items out of the loaner box located in the office.
2. Create an SRO in Lightspeed.
3. Put the item in the model field and the serial number in the serial number field. There will be a serial number barcode on all loaner items.
4. Make a copy of the credit card and charge the customer the initial loaner fee of $10 for 3 days.  
5. Explain to the customer that the copy of the credit card will be shredded when the item is returned. If the item is not returned, they will be charged the cost of the item.
6. Put a copy of the SRO and the credit card (stapled together) in the folder that is in the loaner box.
7. When the loaner comes back take the SRO with credit card information out of the folder in the box and put it in the folder on Administrative Assistant's desk.  
8. She will invoice out the SRO and shred the credit card.

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Put the item in the model field and the serial number in the serial number field.

GeekBar Inventory

Policy

A plastic box filled with items commonly used at the GeekBar (power cables, mice, etc.) is stored on the shelf under the GeekBar. The items in this box must be tracked on a daily basis.

Procedure

Use the iPad in the GeekBar drawer to access the inventory checklist. 

1. Select the Filemaker app in the dock

2. Go to “checklist-inventory”

3. Click the + sign on the bottom right to add a record

4. Check off the items as you check them. Always make sure the items are actually physically there in the box. Never just check them off thinking you will find them later.

5. Add notes and your name.

6. Press Done

7. Go to the upper left dropdown menu to close the file

Be sure to investigate any missing items from the box.

Check the “Loaners” list in Wunderlist, check the tech room, ask other staff members. If any items are missing indicate in the notes on the checklist what was missing and what was done to find it. We don’t want things to be labeled as missing without some action in terms of discovering why they are missing. If you are still off discuss with other staff members to make them aware that we are missing items.

Inventory

Policy

GeekHampton follows a regular inventory schedule with rotating responsibilities between staff members. 

Procedure

Storewide Inventory

Storewide inventory occurs the first week in January of each year. Inventory is conducted when the store is closed and all available staff, including hourly and salaried, are expected to participate. Ample notice will be given to accommodate schedules.

Other Important Inventory Procedures

1. See Wunderlist P&P for tracking and ordering low products.

2. Any new purchase of a machine with a data transfer should be made into an order before going into the tech room. Collect payment for the order and invoice anything the customer is taking with them at the time. Ensure the computer has been reserved on order. Convert order to SRO and collect needed information for transfer (see setting up SRO for a computer). After the transfer,  is completed, tech will invoice out machine.

3. IMPORTANT: All products are swiped on the sensor to demagnetize. When the security system is set off, do not tell the customer it is okay to leave. Walk over to the customer, remove each item from the bag and test it to see if it sets off the security sensor. Re-swipe if necessary. All beeping should alert us to theft, not our own inability to de-magnetize.

4. Every item is scanned into an invoice using the UPC code. Do not manually key in items. If the product doesn't scan, please contact a manager to help resolve the scanning issue.

5. Some items are difficult to scan and must be entered manually (e.g., Ethernet cables). Always double-check that you are selecting the correct attributes for the item (color, size, etc.).

6. When an item that is scanned returns an “Out of Stock” message, inform a manager prior to completing the transaction, so an adjustment can be made to the inventory right away. If no one is available, make the sale, print the invoice and put it on Sheryl’s desk.

Initial Set Up of Computer and iPad

Policy

GeekHampton technicians perform an initial computer or iPad set up at time of purchase. If the customer knows their Apple ID and password, there is no charge for the set-up.  If they do not know their Apple ID and password or email passwords and want them set up please explain up front that the fee is one GeekBar ($30). 

Procedure

Computer Initial Set Up

1. Set up steps:

   1. Turn on machine

   2. Complete registration of computer

   3. Connect to the wireless

   4. Enter existing Apple ID and Password

   5. Set up existing email

   6. Click an icon from the dock to make sure software opens
      

2. Set up items that are not part of the free service, but can be done for an additional charge.

   1. Resetting passwords if customer has forgotten them.

   2. Setting up iCloud if it has not been set up yet.

   3. Setting up MS Office or any other applications they want installed (e.g., Creative Cloud).

iPad Initial Set Up

1. Set Up steps:

   1. Turn on machine

   2. Complete registration of iPad

   3. Connect to the wireless

   4. Enter existing Apple ID and Password

   5. Set up existing email. Check incoming and outgoing.

   6. Explain to the customer how the cellular data feature works and set it up for them if they want to start using it right away.

      • If the customer is using the iPad as a stand alone cellular or if they are adding the data plan to an existing account they may have to contact their carrier if they do not know their provider information. If they want us to help them set it up, let them know we can but there is an extra charge. There is only an extra charge if we have to spend time on the phone with the provider if it is an easy setup it is part of the initial setup.

      • If they are restoring it from another device make sure the backup is done from the older iPad, then do a restore from it. If they had cellular on the old iPad ask them what type of plan it was and explain that you will try and move the cellular but it sometimes ends up that they have to make a call to the provider. We are happy to help but there will be a GeekBar charge.
        

2. Set Up items that are not part of the free service, but can be done for an additional charge.

   1. Resetting passwords if customer has forgotten them.

   2. Setting up Apple ID if it has not been set up yet.

   3. Downloading of new applications and set up of these applications.

Discounted Products

Policy

GeekHampton offers discounted products in the form of clearance items, previous generation items, open box items and special promotions. All staff are responsible for knowing which items are discounted and how to process them correctly.

Procedure

Location and labeling of discount products

1. Open box machines are 10% off and have a red sticker. All open box items are final sale.

2. When we have clearance items, they are marked with a black dot, meaning 50% off and located on the front table in the store. All clearance items are final sale.

How to process a discounted product in LightSpeed

1. Scan the product

2. Enter the amount of the discount in the field to the right of the dollar amount. Enter either a % or $ to indicate the type of discount

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Proceed with usual checkout procedure.

Completing the Sale

Policy

GeekHampton employees inform customers of the following offerings and review the final invoice with customers prior to completing the sale.

Procedure

1-to-1 Private Lessons

Mention GeekHampton’s 1-to-1 individual lessons and give them a Classes & Tutoring card. Point out the special rate for bringing a friend and purchasing multiple sessions.

Mac Starter Packs

Give them an Offers card with information on the Mac Starter Pack and explain the savings on special packages.

AppleCare+

Discuss Applecare+ with the customer.  If they aren’t purchasing Applecare+ note that in the “Printed Notes” field on the invoice (AppleCare Declined by Customer) and select the correct code in LightSpeed indicating no AppleCare was purchased.

Return Policy

MOST IMPORTANTLY: Explain our return policy (see “Product Returns” policy and procedure) with an emphasis on the consequences of breaking the seal on a computer or iPad. Tell the customer, “If the seal is broken, there will be a 10% re-stocking fee.” 

Review invoice prior to finalizing sale

Once you have created an invoice in LightSpeed read everything on the invoice to the customer to be sure all the correct items have been entered and they understand the total cost.

Beyond the Box (Upselling)

Policy

GeekHampton sales employees approach product sales from a broader view of the customer’s needs and wants called, “Beyond the Box.” The following questions are used to determine the full nature of the customers needs, beyond the purchase of a machine or device.

All employees complete GeekHampton customer service training as well as staying current with the latest releases from Apple’s SEED sales training.

Procedure

When selling a computer

• Do they need any additional adapters or cables? This is especially important with the latest devices, which have fewer and different ports on them.

• Would the customer like AppleCare+? AppleCare+ extends an existing one-year hardware warranty for an additional two years, which now includes two accidental damage incidents..

• What is the customer using for word processing? Would they benefit from purchasing MS Office for Mac? Will they ever have a need for PowerPoint or Excel? Apple computers do not come with an Office suite but they do come with Apple’s version of these products: Pages (Word), Numbers (Excel), Keynote (PowerPoint). Explain the Apple products that are included and the different ways to buy Microsoft office.

• Does the customer have a backup drive? How do they keep their data protected? Show them backup drives.

• Would the customer benefit from one of our private 1-to-1 lesson packages? See current rates.

• Would the customer benefit from our Mac Starter Pack? This includes two one hour 1-to1 appointments and basic data transfer at a significant discount. See current rates.

• Is the customer interested in adding a trackpad to their layout? A trackpad allows for very precise maneuvering.

• Ask the customer if they access CDs/DVDs and, if so, offer them an external SuperDrive. CD/DVD drives are not longer included in Apple computers.

• Does the customer need a case, cover or carrying bag in order to protect their investment from scratches or dings?

• Is music important to the customer? Show them the Sonos room and discuss different speaker options (Sonos, Bluetooth, etc.).

When selling an iPad

• Would the customer like Applecare+? Applecare+ extends an existing one-year hardware warranty for an additional year and also offers two accidental damage replacements (see current rate for iPhone or iPad). Always say “replacement,” not “new.” Apple may replace the iPad with a refurbished unit.

• Does the customer need a case, cover or carrying bag in order to protect their investment from scratches or dings?

• Does the customer have speakers that will plug into the headphone jack?

• Does the customer need an external keyboard? Will they be using the iPad to draft lengthy emails or documents?

• Does the customer have a stand? If they plan on using the iPad in the kitchen, or as a desktop unit, a stand helps keep it at eye level.

• Would the customer benefit from one of our private 1-to-1 lesson packages? See current rates.

• Does the customer want to add any home automation to their iPad? Show them the products we offer in the home automation section of the store

AppleCare+ for iPad or iPhone

Policy

GeekHampton employees follow this procedure when selling AppleCare+ to iPad and iPhone customers when the AppleCare+ is not purchased at the same time as the iPad or iPhone. 

Note: GeekHampton does not sell iPhones; however, customers may purchase AppleCare+ from GeekHampton within the 60-day window after original purchase and upon passing an inspection for damage. 

Procedure

Requirements

1. AppleCare+ (note the “+” sign) is sold for use with iPads and iPhones and can be purchased within 60 days of purchase. The device must first pass an inspection. Phones should be opened by a technician.

2. Before bringing the device to the tech room, run diagnostics on the iOS device.

3. Technicians refer to the Visual Mechanical Inspection (VMI) guide for the specific device and confirm date of original purchase to determine AppleCare+ eligibility.

4. AppleCare+ requires a US address. Florida state law does not allow us to sell AppleCare+ to Florida residents. Florida residents must provide a non-Florida address if they wish to purchase AppleCare+ from GeekHampton.

5. AppleCare+ is a two-year hardware warranty with two replacements due to accidental damage. See latest pricing on POS or Apple’s website.

How to process AppleCare+

1. Enter the customer’s name, phone number, email address and mailing address on the invoice. If the customer’s information is already in LightSpeed, double-check the information with the customer.

2. Look up part number by typing in “Applecare”. Please check that you are selecting the correct “Applecare +” item in LightSpeed. (see image below)

3. Add the serial number to the invoice in Printed Notes.

4. Explain to the customer that their AppleCare+ is auto-enrolled. Tell them they will receive an email confirmation of the registration from Apple and that the email will include a link for additional information on the terms and conditions.

Check that you are selecting the correct AppleCare+ item in LightSpeed

No AppleCare+ purchased with iPad

1. If the customer chooses not to purchase Applecare+ with their iPad, explain that they have 60 days to take the iPad to an Apple-owned store or Premium Service Provider like GeekHampton and have it inspected and approved for purchasing the warranty.

2. Add part number (ipadwo+) for no AppleCare+ so we have a record that you discussed the option with the customer and they refused it.

Benefits of AppleCare+

1. Genuine Apple parts

2. Qualified technicians

3. 3rd party repair locations (not approved by Apple) do not use genuine Apple parts and aren’t necessarily trained to provide repairs properly.

4. Once a 3rd party has opened your device, the warranty is voided for any part of the iPhone or iPad, including parts the 3rd party did not touch. For example, if a 3rd party replaces the screen the warranty for all parts is voided. So, if there is a problem with the speakers, no authorized Apple retail store or Premium Partner can repair any hardware issues with the device at this point. The customer will have to purchase a new phone or return to the 3rd party for repair.

5. iPads aren’t repaired – they are “replaced” possibly with a refurbished iPad. Please let customers know they will receive a replacement iPad. Never say they will receive a “new” iPad.

Answering the Phone

Policy

All GeekHampton employees answer the phone and follow these procedures for transferring calls and taking messages. All employees carry a phone or answer one of the stationary phones.

Procedure

Basic Greeting

Please use an upbeat tone when answering the phone. 

All employees answer with the greeting, “Good morning (afternoon or evening)! Thank you for calling GeekHampton. This is (your name). How can I help you?”

Person Requested is Not Available

If the client asks for someone specifically, and that person is not available say, “He/She isn’t available right now. May I help you with something?”  Send an email to the person they originally asked for and let them know that the customer called even if the problem is solved. 

When we don't have what the customer is asking for

If the client asks about a product or service we do not currently offer, maintain a pleasant tone and consider whether there is another way we can help them. Simply replying, "No" or "No, we don't" can come across as rude or abrupt and is rather unhelpful! Sometimes customers think they need a particular product or service and don't know about the other options available to them. This is an opportunity to make a customer happy!

Placing customer on hold

The phone needs to be answered. If you are helping a customer and no one else is available to answer the phone, answer the phone and ask the customer on the phone to hold for a moment. Explain that it may take you a moment as you are assisting a customer in the store and do they mind holding? If they don’t want to hold, take their name and number and call them back. Do not leave the customer hanging on the phone indefinitely.

Transferring calls

Always ask for the customer’s full name and what business they are calling from before transferring the call to another staff member.

Taking messages

1. ALL messages are emailed to the appropriate person. Always include the AREA CODE with the phone number. If the message is for Mike, it is important to include the physical address because he is out in the field.

2. If the call is from a new client or someone requesting an at-home or office appointment, put ALL information (name, address, and phone) in Contacts.

3. Include ALL the information from the call in the email. Include the customer’s name and phone number including area code in the subject of the email. Put their physical address in the message area of the email and if they prefer to be contacted by email than by phone, include their email address as well. Make sure you are sending the email from your email address.

4. If the customer/client is in crisis, and the message is for Sheryl or Mike, text the message to them as well as email.

5. If the call is regarding a repair in progress and no one is available in the tech room, email the message to the appropriate person, then put the message in the “Internal Notes” field of the SRO and time stamp it.

6. When sending messages to Mike about off-site visits, or Meaghan or another teacher about a lesson or class, Sheryl must be CC’d on the email.

 Troubleshooting over the Phone – Remote Support

1. Many customers will call with what appears to be a simple question, but may actually be more complicated than they realize. If by the customer’s description it sounds like it will take more than two minutes to answer or solve, let the customer know that you are happy to help them and that we have a $155/hour remote support charge with a 15-minute minimum, which works out to about $42.09 with tax. Offer the option of coming in to the store for a GeekBar visit at $30 for 15 minutes.

2. To charge the customer for phone support: Enter Remote Support as the item in LightSpeed. We can take a credit card over the phone for remote support and then email a receipt to the customer. Be sure to collect all customer information including full name, email, address, and phone number.

Accepted Forms of Payment

Policy

GeekHampton accepts Visa, MC, Amex, Discover, Synchrony Financing, Checks and Cash, and our own GeekHampton gift cards. Use the Cayan terminal to process chip cards. We do not accept any other type of gift card other than a GeekHampton gift card. We do not accept Apple gift cards, including iTunes, App Store, etc. GeekHampton accepts checks on an individual basis with manager approval.

Learn more about the special financing option you can offer our customers, "Synchrony Financing."

Procedure

Credit Card with Chip

1. Select type of credit card under Payment Methods

2. After the blue arrows on the reader light up, instruct the customer to insert their card into the chip reader, chip side first and push until it clicks. The customer should not remove card until the display says to remove the card or you hear a beep.

3. Hit process.

4. If credit card is declined, ask customer for another form of payment. Banks are frequently issuing fraud alerts when there are large amounts charged. Ask the customer if they receive fraud alerts from their bank by text or email and then ask them to check for the alert. They can also call the bank to confirm.

Fraudulent Cards

1. If a customer uses a fraudulent card, GeekHampton will not be covered for the purchase.

2. Fraudulent chip cards will not work in the chip reader, so the customer attempts to slide it.

3. Upon sliding the card, it appears to process the charge, thereby allowing the customer to steal the item.

4. Old cards that do not have a chip and must slide to process may also be fraudulent

5. Therefore if a purchase is over $100 and the chip does not work (or it is a card without a chip), you must get manager approval before processing the order.

Credit Card Payments Over the Phone

1. When taking payment over the phone with a credit card (or any time you must enter the card number manually) ask for the zip code as well.

2. If the amount is over $100 and/or the customer is unknown, Sheryl or Amy must first approve the transaction.

GeekHampton Gift Card

1. Select Gift Card under Payment Methods

2. Make sure swiper is plugged in to the computer by checking that the light is on then swipe card.

3. The serial number on the gift card comes up and shows the amount left on the card.

4. We do not accept Apple gift cards.

5. Any remaining balance is kept as a credit on the gift card

Cash

1. For $50 or higher bills, swipe the cash with the fraudulent bill pen kept in the drawer at the POS. If the mark the pen makes is dark, it is a fraudulent bill. Let your manager know immediately and they will inform the customer. Also, please check the security features for the particular bill denomination and year printed. Please visit https://www.uscurrency.gov/denominations to learn or check the security features.

2. Select Cash under Payment Methods.

3. Record the amount tendered, hit save.

4. If you don’t hit save at this point no payment will be recorded and the invoice will be saved with an unpaid balance even though the customer has paid. It will also cause the cash drawer to be off at the end of the day.

5. LightSpeed will show you the correct amount of change to give to the customer.

Checks

1. ONLY with manager approval

2. Select Check under Payment Methods

3. Input the amount of the check and check number in indicated fields, hit save.

4. Make sure the check is written for the exact amount of the sale. Be sure there is a local address, phone number, and that the long-hand written amount matches the numbers.

5. After putting the check into LightSpeed, give the check to Amy, Nicole or Sheryl to deposit.